Shipping

We know you are eager to cover new ground with us. For all shipping inquiry emails or contact form submissions, please begin your subject line with "SHIPPING".

1. Within 1-2 business days of receiving your order, we will pack and ship your order with economy or expedited shipping. Currently, we do not offer international shipping.
2. Economy shipping is rated for 3-5 business day delivery, once the carrier receives your package while expedited shipping is rated for 1-3 business day delivery, once the carrier receives your package.
3. Once your package has shipped, you will receive a tracking number to the email address associated with your order.

Shipping Notes

During peak periods or due to high demand, processing times for orders may extend slightly. We appreciate your patience during these times.

Shipping costs are calculated based on the speed of shipping, weight of the package and destination. These will be displayed at checkout before you complete your order.
Free standard shipping is offered on orders over a certain amount, applicable only to domestic orders.

The provided delivery time ranges are only estimates. Delivery is the ultimate responsibility of the carrier and thus we cannot be held responsible for delays or damages caused by shipping carriers. In the event of a shipping exception, we will offer assistance to the best of our ability.

Shipping Taxes

For buyers in Florida, we currently do not charge sales tax on shipping in accordance with Rule 12A-1.045, Florida Administrative Code. Delivery charges (where applicable) are separately stated on all invoices and amounts charged for shipping are dedicated for the cost of transportation services. Title to tangible personal property transfers to the buyer at shipping point. Customers located in Florida may communicate with us to arrange their own transportation services or an in-person pick up.

The 'Taxes' section of our Shipping Policy will be expanded to include other states in the USA as any applicable nexus thresholds are met.

Returns, Refunds & Replacements

At Ground, we stand behind our products and quality control as every single jar is personally handled by our team. We are committed to your satisfaction and hope to keep you on solid ground. For all return/replacement/refund emails or contact form submissions, please begin your subject line with "RETURN".

Our Process

1. Reach out to our customer care email info@grounddrink.com or on our Contact Us page within 30 days of your original purchase date.
2. Write us a description of your situation, pictures are always helpful (if they are relevant to your order). Please include your order number and the specific items you are reaching out about.
3. If you are reaching out about a broken jar, please include a picture of the jar, a picture of the inside of the package and a picture of the outside box showing any damage.
4. When we respond, we may request more information (more pictures, lot code, tamper seal, etc) about your product(s). Otherwise, our customer care team is dedicated to taking care of you in your correspondence!

Resolution

Refunds will be issued to your original method of payment. Please allow up to 7-10 business days after approval for the refund to be processed. Replacements will ship to the original address on your order. Please allow 1-2 business days after approval for your replacement to be shipped.

We reserve the right to verify information and to deny refund requests at our discretion.

Additional Information

Regarding returns in the normal course of business, return shipping is the responsibility of the customer. We are committed to making things right and will work to remedy any exception in which case we may cover return shipping.

Thank you for your understanding and cooperation. If you have any questions or concerns about our shipping and return policy or need assistance with a return, please do not hesitate to contact our customer care team at info@grounddrink.com.